Answers before you send the file.
These are general workflow answers. Product-specific production tolerances and turnaround should be confirmed for the actual job.
Can I upload artwork after configuring my product?
Yes. Checkout supports artwork upload and keeps the files with the order. If a correction is needed, a logged-in customer can upload a new artwork revision without deleting the earlier version.
When does production start?
Production is protected by approval/payment gates. Standard jobs should not be released beyond pre-production until the latest proof is approved and the required payment condition is satisfied.
Can I order on Sunday?
Yes. Orders can be placed on Sunday. Normal and fast collection schedules begin on Monday, the next working day. Urgent same-day collection is not available on Sunday.
What do the collection schedules mean?
Checkout shows the available options for the selected product: Normal 3 working days, Fast Next Day Collection and, where available, Urgent Same Day Collection. The final collection date is subject to artwork approval and payment status.
Can I pay by card or FPX?
The website includes Stripe Checkout integration. The actual methods shown depend on the Stripe account configuration and whether test or live mode is enabled.
Can I reorder a previous job?
Yes. Logged-in customers can reuse previous specifications and can optionally reuse the latest archived artwork version.
What if my job cannot be priced online?
Use the Custom Quote workflow for fabrication, installation, unusual shapes, high-volume projects or work requiring manual production costing.
How do I know when the job is ready?
Your account and tracking screen show proof, payment, production and delivery states. The system also maintains an outbound notification queue for email/WhatsApp workflows.